Cancellation Policy


Sometimes, life happens and lessons have to be rescheduled. With this in mind, our cancellation policy has been written to ensure that students have a reasonable degree of flexibility, but our tutors are also protected against last minute change-of-plans.

Students can cancel or reschedule any time up to 48 hours before the lesson start time for free. Any lessons cancelled within 48 hours of the start time will be subject to a retain fee of $15.

Any lessons that are cancelled the same day the tutoring session is to take place will be charged at full price. Tutors will wait for the student for at least 15 minutes at the location of the lesson or in the online classroom and attempt to contact the student via phone call.


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